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Customer Satisfaction

Furniture Store NJ
Customer Satisfaction
We are dedicated to making sure your experience with us is right, with our commitment to quality of service.  Our fourfold guarantee is “G.R.A.T.”!:

Great Furniture
We’re sure you’ll love your Brand Furniture choices which come with Manufacturer’s Guarantee.
 
Responsive Service
We try to answer all of your inquiries personally and promptly.  We pledge to return email and voice messages left during normal business hours in 24 hours or less.
 
Accurate Billing
Our goal is 100% accuracy.  If you have not received the items you ordered, or if you feel after delivery that your bill was incorrect, we will attempt to resolve and correct the issue within five (5) business days.
 
Timely Delivery
We *guarantee* delivery and pickup on the dates promised, and to always notify you with a “call ahead” on the day of delivery, except when due to “Act of God” situations.
 
How to Buy the Best
The Furniture Source offers high quality Brand Name Furniture and Mattresses at Dare to Compare Prices.  Our online furniture catalog features thousands of products from the top furniture manufacturers, across the full spectrum of design styles.  You can do all your furniture shopping research in one place with our furniture finder!  Browse products and get in-depth product information.  If you need something other then the brands we have available, please contact us so we can consider adding that brand to our catalogue at the best possible cost.
 
Online Pricing 
For a variety of reasons, including manufacturer restrictions, technical issues, and constant change, we quote most prices online or by email, but restrict quote prices on certain items because this violates our marketing agreement with a some of our manufacturers.  Please contact us by email or visit one of our stores for Dare to Compare Prices.
 
Purchases
Placing an order is simple.  Just find your choices and check out!  When your order is available for delivery, a Customer Service Person will call or email you to arrange delivery. 
 
Accepted Forms of Payment
Payments for Internet Sales Orders are accepted with VISA, MasterCard, American Express, Discover, and PayPal.  In our stores, we also accept cash, money orders, and debit cards displaying the Visa or MasterCard logo.
 
Sales Tax Information    
Sales tax is not separately calculated and collected in connection with items ordered from The Furniture Source’s websites unless explicitly indicated as such in the ordering process. Items ordered from The Furniture Source may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from The Furniture Source’s websites, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.

Quick & Easy As-Is Sales
All Quick & Easy As-Is Sale items are Final Sale items, with no possible returns, refunds, or exchanges.  This applies to all floor samples and most special deal items.

Special Offer to the Trade
We are pleased to offer an exclusive program that provides specials, including volume discounts, and an exceptional level of personalized service to design professionals, residential developers, realtors, landscapers, and architects.  To register for a QNE Furniture Trade account, or for more information on the program, please email us at QNEfurniture@gmail.com.
 
Acceptance -Typographical Errors
The receipt of an order number or an email order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. QNE Furniture reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customer. Verification of information may be required prior to the acceptance of an order. Prices and availability of products are subject to change without notice. Errors will be corrected when discovered and QNE Furniture reserves the right to revoke any stated offer and to correct any error, inaccuracy, or omission (including after an order has been submitted). QNE Furniture reserves the right, at its sole discretion, to refuse or cancel any order for any reason. 
 
Issues
If you have any issues with your merchandise (damaged / defective / missing parts), we ask that you kindly contact us within our policy period via email, before leaving feedback, to allow us an opportunity to correct the situation.

 
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TESTIMONIALS

When I received my recliner and saw a rip in the left arm I was sure I was doomed to months of haggling and arguing with the store to have it fixed.  However, my experience could not have been more different—the owner himself took my call and assured me that the replacement parts for my recliner were ordered, and when they came in I received a phone call that day asking me when I would be home so their in-house repairman could stop by.  I was amazed by the level of customer service I received.
                                                             Lonnie Brisk
 
I had heard from a friend that Furniture Source had the best deals on Route 9.  After hearing Maggie brag on and on about how cheap her la-z-boy recliner had been, I decided to check it out for myself.  Not only were the deals as great as she said, the sales staff was helpful, but not overwhelming or annoying.  I walked out with a beautiful sofa/loveseat set for only $599! Now I have my own deal to brag about.
                                                            Anna Sevano
 
Just wanted to let you know that the scheduled delivery you set up with us showed up right on time and was an absolute pleasure to deal with.  Thanks so much!  We will definitely be passing your name along to others looking for furniture.
                                                           Sandra M.

I have three rambunctious children all under the age of 7, so believe me when I say shopping with them is not an easy task.  However, the staff here involved my children in the process of picking out their bunk beds and made them a part of the decision-making process.  I can’t remember a shopping trip with them that went this smoothly.  They have definitely earned a return visit from me.  My kids are eager to know when we can go back to the awesome bunk bed place!
                                                          Jessica Frient
 
Today, I received the check for the refund of the recliner.  Thank you so much!  It is a shame the recliner did not work for me.  But I must say that it was a good experience doing business with you.  You are an honest company and I will not hesitate to buy from you at another time.
                                                          Margarita G.
 
Hidden gem in the furniture business!  Zero pressure sales people.  Nice selection of contemporary furniture will prevent your pad from becoming an IKEA catalog.  I received what I purchased for the price I accepted.  It made it worth while to see the information on the Internet and then drive to their store to see the floor model.  I ordered off their site using the $50-off card they give the first five customers in their store on a Sale Day.  Quality furniture for the price level, best-in-class.  If you’re swimming in money or don’t have kids, skip this place and go to another company.  For the rest of us, well worth seeing what they have.
                                                          Brie R. (Yelp Review)
 
As someone entering my 70’s, I no longer have the energy or the strength to move or set up heavy pieces of furniture.  Thankfully, when I ordered my curio cabinets from The Furniture Source, they included delivery and installation in the price.  The delivery guys were great, as well; they had everything in place and set up in no time!  I will definitely be retuning to The Furniture Source for any future decorating.    
                                                         Joseph Millicent